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Employee relations transformation at Wickes


Of employee relations tasks
are now manager-led.

Case study overview

The AdviserPlus solution

AdviserPlus worked with Wickes to deliver:

  • Simplicity – Clarity of HR processes, tasks and priorities simplifies the complexity of managing ER process, with technology applied in the right places at the right time.
  • Efficiency – Delivering employee relations through a built-for-purpose solution maximises the productivity of the HR team, line managers and employees.
  • Engagement – Digital guidance with the safety net of case advisory support means managers can develop better and employee relationships, and reduce process cycle times.
  • Assurance – Reassuring stakeholders that all HR tasks are carried out with efficiency, effectiveness, and full compliance with policies and obligations, in a timely way.
  • Consistency – Enabling line managers to self-serve employee relations matters through a structured framework means a demonstrably consistent approach to people matters across the organisation.
  • Visibility – Clear data visualisations and actionable insights enable HR and business leaders to proactively identify and address the root cause of issues that may be impacting employee experiences.


“The consistency delivered in the management of employee relations matters and the insights we now have access to have been business changing. Partnering with AdviserPlus has enabled us to proactively transform ways of working and create a more agile, business-driven ER function. We really value the proactive relationship we have with AdviserPlus, which enables us to identify opportunities to continually improve.”

Employee Relations Manager, Wickes

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