Delivered by 
Employee relations transformation at Currys
88
Of all tasks in the management of employee
relations matters are now entirely manager-led.
relations matters are now entirely manager-led.
62
Reduction in outsourced
advice line resources
.
advice line resources
.
73%
Of the entire line manager cohort of 3,000+
have self-served an ER case in the last year.
have self-served an ER case in the last year.
empower® enabled an insight-driven approach to employee relations management for one of the UK’s leading home improvement retailers. Line manager empowerment was optimised within 3 months of launch. This transformation empowered line managers to self-serve employee relations matters and enabled HR to proactively address issues and improve employee experiences.
Case study overview
AdviserPlus has been a supplier of Currys since 2021. Currys opted for the innovative empower® solution from AdviserPlus because it offers a unique blend of technology, analytics, and expert employee relations advisers, which improves employee relations management. This approach empowers line managers to provide better employee experiences. They were in search of a technology-driven solution that could enhance the employee relations function and deliver:
- Best-in-class ER services fit for Currys people-first reputation.
- Analytics that deliver insight-led decisions.
- Line manager self-service tools to deliver process efficiencies and improve ways of working.
The AdviserPlus solution
The results of working with Currys:
- 88% of all tasks in the management of employee relations matters are now entirely manager-led.
- Line manager empowerment was optimised within 3 months of launch.
- 73% of the entire line manager cohort of 3,000+ have self-served an ER case in the last year, so the adoption of the digitalisation of processes has been fantastic.
- 62% reduction in outsourced advice line resources from the previous incumbent, resulting in cost efficiencies.
- Employee relations cases are more accurately recorded under the correct incident categories, surfacing issues previously lost within siloed data, enabling proactive, faster responses.
- 24/7 access provides managers with the flexibility to access the service at a time that suits them, complimented by a team of expert advisers to help coach managers in more complex situations.
Testimonial
”The efficiency of the implementation and the engaging onboarding process meant we could see the benefits almost immediately. Manager adoption is high and the access to insight has helped us focus our resources on building capability where it is most needed. This is a true cultural enabler. We feel like we have a genuine partnership with AdviserPlus that is enabling us to focus on driving colleague engagement and building manager capability.”
Alison MetcalfeHead of ER and People Change, Currys
Download today: Employee relations transformation at Currys case study
