Delivering the future of HR
Digital transformation and expert employee relations outsourcing delivers a significant HR ROI.
Read case studies
Employee relations (ER) is such a vital function of HR, but tactical tasks can consume valuable HR time.
We transform ways of working in ER by combining award-winning technology, insightful analytics and expert advice from ER specialists, so that HR teams have more time to focus on being people and business led.
By empowering line managers and enabling HR to take a data-driven approach to people matters, we transform employee engagement while reducing the cost and complexity of ER case management.
”The consistency delivered in the management of employee relations matters and the insights we now have access to have been business changing. Partnering with AdviserPlus has enabled us to proactively transform ways of working and create a more agile, business-driven ER function. We really value the proactive relationship we have with AdviserPlus, which enables us to identify opportunities to continually improve.
Employee Relations ManagerWickes
Next-level employee relations case management
empower® by AdviserPlus simplifies the complexity of employee relations case management. Designed by employee relations experts, this platform automates processes and guides managers to self-serve cases with confidence. It provides accessible dashboards with actionable insights, enabling HR to take a data-driven approach to employee relations transformation.
Empowering managers
Managers can confidently and consistently handle employee relations cases using digital guided journeys. This reduces risk, lowers the number of employee tribunals and cuts down HR costs.
People insights
Real-time visibility into your case advisory team's workload and powerful trend analysis allows HR to make data-driven decisions with actionable insights at your fingertips.
Full case audit trails
A complete case management audit trail acts as a single source of truth. All case-related information and actions are accurately recorded and easily accessible, enabling DSARS and full audit trails to be output at the touch of a button.
Unrivalled outsourced HR advisory services
We offer a tailored approach to employee relations. Our expert advisers partner with you to understand your specific needs, providing HR solutions that align with your business goals. Choose a simplified approach to all employee relations tasks, or opt for flexible support on an ad hoc or regular basis. Legally privileged advice is also available through our legal division.
Transform HR
With over 200 employee relations experts, we help you empower your team and drive strategic change to:
- Reduce HR costs: Improve service quality and reduce costs.
- Boost manager confidence: We provide on-the-job coaching to empower your managers.
- Enhance strategic initiatives: Get expert support for policy reviews and ED&I strategies.
Fully outsourced ER
Looking to fully outsource your HR advisory function? Our comprehensive ER advisory service is a complete solution, providing:
- 20+ years of expertise: We deliver best practices and efficiency for leaner teams.
- Reduced risk: Our advisers free up your HR team to focus on strategic priorities.
- Simplified operations: We handle daily employee relations advisory tasks.
ER outsourcing - Flex
Not ready to fully outsource? Our Flex solution offers scalable, tailored ER support to fit your needs. Get the assistance you need, when you need it:
- Extra expertise: Access our specialists for complex issues.
- Manage overflow work: Get support during peak times or absences.
- Project-specific resource: We provide help for a fixed period or specific task.
Simplified workplace mediation services
We offer top-tier workplace mediation services through our qualified Mediators, ensuring competitive rates and expert resolution in employee relations.
Reduce HR team's workload
Leverage qualified mediators to ensure efficient and expert resolution of employee disputes, reducing the burden on HR teams and promoting a positive workplace environment.
Ensure a compliant and confidential process
Our mediators ensure the utmost confidentiality and impartiality, guaranteeing a fair and unbiased resolution process that can enhance trust and transparency within your organisation.
Enhance focus on employee experiences
By entrusting the mediation process to our experienced team, your organisation can redirect valuable resources and attention to its core employee relations function, improving overall efficiency and productivity.
Get in touch to speak to an expert
Frequently asked questions
How has employee relations evolved?
Employee relations has moved from being HR-led to manager-owned. Instead of HR handling every issue, managers now take more responsibility for handling everyday performance, behaviour and conflict situations. Managers are closer to their teams and can often resolve issues faster and more effectively. Empowering them helps create a more agile, accountable culture and frees HR to focus on more strategic work.
What does “empowering managers” actually mean?
It means giving managers the training, tools, and confidence to handle issues like underperformance, difficult conversations, and proactively manage sickness absence, without immediately escalating cases to HR.
What if managers get ER case management wrong?
That’s why enablement is key. With the right frameworks, clear policies, and ongoing coaching, managers can handle most ER issues effectively, reducing risk and HR burnout, not increasing it. It results in:
- Faster issue resolution;
- Greater accountability from managers;
- Stronger, more confident leaders;
- More time for HR to focus on strategic priorities;
- A healthier, more empowered workplace culture.
How does employee relations impact organisational performance?
Poor management of employee relations cases leaves employees feeling ignored, frustrated, or mistreated, driving up stress, sick days and resignations. Left unchecked, this erodes trust, overburdens HR, and weakens team performance, while avoidable issues escalate into costly risks. Empowering managers to handle ER issues confidently and consistently leads to faster resolution, stronger leadership, lower risk and a more engaged, high-performing workforce.
What is legal privilege in HR and employee relations cases?
Legal privilege is a crucial legal protection that allows you to have confidential discussions with your legal advisors without fear that those communications will later be disclosed in tribunal proceedings.
Explore complementary services
People development and leadership training
Award-winning learning and development, digital courses and coaching services
Employment law advice for employers
Flexible, straight-talking and tailored employment law solutions for businesses.
Organisational change management services
Consultation meeting, career transition, outplacement and coaching services.
